Terms & Conditions

These Terms & Conditions (“Agreement”) govern your participation in the Assurity Certified Solutions (“Assurity”) Collision Repair Capability & Verification Program, including Certification, Recognition, marketing rights, data management, and any optional incentive or rebate programs.

By enrolling and signing, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

“Certification-Recognition” Terms and Conditions. Upon your election to enroll and participate in Assurity Certified Solutions Certification/Recognition program and future potential subsequent OEM certifications, you agree to the Certification-Recognition terms and conditions and associated end user agreements.

1.0 Application & Eligibility

As a collision repair professional and collision repair facility, to participate, you must submit an online application, meet all Assurity Certified Solutions capability requirements, and pay the associated fees.

• 1.1. Enrollment is not transferable, and each shop is viewed as independent for certification purposes. In the event of a shop transfer of ownership, the shop will need to enroll, pay fee and validate capabilities under the new ownership for certification to become valid.
• 1.2. Certification Fees are non-refundable upon application submission.
• 1.3. Certification is a three‑year commitment. During this term, the shop must complete annual recertification, and the associated annual certification fee will be billed automatically each year unless proper written notice of non‑renewal is provided.
• 1.4. Renewal Term – This agreement shall automatically renew and extend one (1) successive year on an annual basis until or unless either party provides written notice at least 90 days prior to the current expiration date.
• 1.5. Cancellations must be submitted to: Assurity Certified Solutions, 6611 Bethesda Arno Road, Thompson’s Station, TN 37179 or via email to: support@assuritycertified.com.
• 1.6. Certification fee is billed and paid annually. Payment for first year “Initial” term is due with application for processing along with acceptance of this agreement and annual “Renewal” term payment must be received prior to annual expiration date.
• 1.7. Assurity acting reasonably and in good faith, may deny, suspend or terminate your Certification-Recognition status as a result of any reasonable and substantiated consumer complaint(s) regarding any unfair, deceptive or fraudulent business practices at its own discretion. No Certification fee or OEM Marketing fee refunds will be issued if your certification status is terminated or cancelled due to any reasonable consumer complaint(s).
• 1.8. Compliance with Assurity “Code of Ethics” required: You agree to adhere to the “Code of Ethics” and recognize that any violations may result in suspension, termination or cancellation of your Certification-Recognition status and loss of any related benefits, rebate rewards, and the rights to market/advertise or promote your Certification-Recognition status including all signage and use of applicable logos, badges and program name(s).
• 1.9. Authorization for aggregate compliance data sharing: You grant permission for related 3rd parties to share proof of compliance for Certification/Recognition requirements, this may include but is not limited to I-CAR training status from I-CAR, third party CSI results from companies that may share data with Assurity Certified Solutions in aggregate format and utilized in reporting, dashboards and marketing. You authorize sharing aggregate information with participating OEMs.
• 1.10. OEM-specific requirements may apply including additional fees or obligations: From time-to-time, additional OEM specific programs offered by Assurity Certified Solutions may require additional requirements outside of Assurity Certified program. Some examples include but not limited to: a dealership sponsor from an authorized dealer to be eligible to participate in their program and/or utilize any marketing or training programs, additional training, tools, or equipment.
• 1.11. Assurity may inspect at any time: You grant permission for an Assurity Certified Solutions inspector-auditor to inspect your facility at any time during your term of Certification to validate proof of compliance as necessary (at no additional charge).
• 1.12. Terms subject to change without notice.

2.0 Fees, Billing, and Charges

• 2.1. The Shop agrees to pay all recurring fees associated with participation in the Assurity Certified Solutions Program. Recurring fees will be automatically billed to the payment method the Shop has on file. If the Shop has provided a valid credit card for payment, all recurring fees will be charged to that credit card. If the Shop elects to pay via ACH, recurring fees will be debited from the designated bank account.
• 2.2. The Shop must maintain at least one active, valid payment method on file with Assurity at all times. The Shop may update its payment method through the Assurity portal or by submitting updated authorization forms as required.
• 2.3. For certain non‑recurring charges including but not limited to: Referral Fees, Shop Safety Inspections, and other program‑related assessments the Shop is required to maintain a valid credit card on file. These charges will be automatically billed to the credit card on file at the time the charge is incurred.
• 2.4. When the Shop accepts a referral through the Assurity platform, the Shop expressly authorizes Assurity to charge the applicable Referral Fee to the credit card on file. Acceptance of the referral constitutes the Shop’s binding authorization for Assurity to process the charge.
• 2.5. Assurity may issue invoices for Shop Safety Inspections or other program services. The Shop agrees that such invoices may be automatically charged to the credit card on file upon issuance, unless otherwise specified in writing by Assurity.
• 2.6. If a payment is declined, returned, or otherwise fails, the Shop must provide an updated payment method within five (5) business days. Assurity reserves the right to suspend or terminate the Shop’s participation in the Program for non‑payment or repeated payment failures.
• 2.7. The Shop may not withhold, offset, or delay payment of any fees or charges owed under this Agreement for any reason, including disputes unrelated to billing.

3.0 Certification & Recognition Signage (If Applicable)

• 3.1. OEM signage interior use only. Shops are strictly prohibited to display OEM signage or logos on the exterior of or from an outside facing window to their facilities.
• 3.2. Assurity Certified signage may be displayed within your property’s space on interior or exterior per terms of your certification status.
• 3.3. Failure to renew requires removal of signage: Certification is based upon annual renewals and validation. Failure to renew your certification by your expiration date will require you to discontinue use of any Certified/Recognized signage and/or logos until your Certification is fully reinstated.
• 3.4. Assurity Trademark and Logos: Remain property of Assurity Certified Solutions LLC and may be displayed at this location according to the terms and conditions of certification. All Signs, Trademarks and Logos must be surrendered upon demand.
• 3.5. OEM and partner trademarks: All Automotive Original Equipment Manufacturer (OEM), Supplier, Insurer and Strategic Partner Signs, Trademarks and Logos are the property of the respective OEM, Insurer, Supplier or Strategic Partner and may be displayed at this location according to the terms and conditions of certification and the individual owner of the Sign, Trademark or Logos. All Signs, Trademarks and Logos must be surrendered upon demand.
• 3.6. Upon expiration, suspension or termination, you agree to discontinue any and all display or use within your sales, marketing and promotions and return all signage and any materials to Assurity Certified Solutions LLC at: 6611 Bethesda Arno Road, Thompson’s Station TN 37179.
• 3.7. Shops continuing to display Signs, Trademarks and Logos of either Assurity Certified or any other related OEM, Insurer, Supplier or Strategic Partner after their Certification has been cancelled is infringing on these trademarks and will be pursued via all available legal means. If it becomes necessary for Assurity Certified to dispatch an agent to remove signs, the shop will be assessed a $250 non-refundable fee.
• 3.8. Non‑compliance of OEM, Insurer, Supplier or Strategic Partner Signs, Trademarks and Logos will be turned over to the OEM, Insurer, Supplier or Strategic Partner brand enforcement divisions to pursue via their own legal means.

4.0 Marketing Materials (If Applicable)

You are granted limited rights to incorporate your certification status into your marketing and promotions as long as your business is in good standing and currently certified/recognized by Assurity Certified Solutions.

• 4.1. Use of any Assurity Certified Solutions or automaker logos in any marketing web presence or promotions requires prior written consent from all applicable manufacturers and Assurity Certified Solutions.
• 4.2. Once Certified, Certification logos for Assurity Certified Solutions and participating OEMs will be available through your account. Each program logo may have separate terms and conditions with regards to use and display.
• 4.3. Variations in color or binding are not considered manufacturing defects and do not qualify for replacement product.

5.0 Assurity Strategic Partner Rebate Program (If Applicable) — Terms & Conditions

Your acceptance of the Assurity Strategic Partner Rebate Program Terms & Conditions is a prerequisite for your business to earn rebate-rewards provided by participating OEM partners and approved vendors. Enrollment in the program is optional; however, participation requires full acceptance of the terms outlined below.

By electing to enroll in the Assurity Strategic Partner Rebate Program, you agree to the program’s Terms & Conditions and any associated end-user agreements. Your acceptance is demonstrated through your electronic signature and is required before your business may earn rebate rewards offered through participating OEMs and strategic partners.

You agree to comply with all program rules, bylaws, and standards of practice established by Assurity. If your participation is terminated due to disciplinary action or violation of program requirements, you will not be eligible for reinstatement or reapplication, and all accrued rebate rewards will be forfeited.

Upon enrollment in the Assurity Strategic Partner Rebate Program, the following terms apply. The Repair Provider agrees to:

• 5.1. Officially enroll in the Assurity Strategic Partner Rebate Program and comply with all program bylaws, rules, and Assurity Terms & Conditions.
• 5.2. Acknowledge that the program enables participating businesses to earn rebates through OEM parts usage, certified shop reward programs, and other approved rebate initiatives offered by Assurity’s strategic partners.
• 5.3. Understand that there is no enrollment fee; however, an administrative hold-back will be deducted from earned rebates to cover program administration and processing.
• 5.4. Maintain all eligibility requirements at all times, which may include maintaining Certified status or other criteria defined by Assurity.
• 5.5. Agree that an administrative fee of up to 25% of rebate transactions may be deducted from earned rewards to cover administrative and processing costs.
• 5.6. Request disbursement of matured rebate rewards in writing. Rebates mature after ninety (90) days to account for potential reconciliations and may be disbursed no more than twice per calendar year.
• 5.7. Understand that rewards do not become available for withdrawal until they have matured for ninety (90) days, and Assurity has received payment from the applicable vendor or OEM. Only matured, approved, and fully funded rewards are eligible for disbursement.
• 5.8. Acknowledge that certain rebate programs require completion of certification or recognition within twelve (12) months of enrollment.
• 5.9. Understand that where certification is required, rebates may be earned but will not be disbursed until full certification is achieved.
• 5.10. Maintain Certified status (where required) to continue earning and retaining accumulated rebates. Failure to maintain certification beyond a 30-day grace period will result in forfeiture of all rebates calculated after the decertification date.
• 5.11. Use any required electronic parts ordering, auditing, or transaction-submission systems designated by Assurity or its partners. You acknowledge that all submitted data must accurately reflect the total amount charged to the customer, and all repair work performed. Any alteration, manipulation, double invoicing, or other action intended to distort rebate calculations is strictly prohibited and will result in forfeiture of all rewards and termination from the program.
• 5.12. Agree that all rebate reward transactions will be recorded in your Assurity Strategic Partner Rebate Account and may be audited at any time. Disbursements will occur only if you remain a participant in good standing.
• 5.13. Acknowledge that all rewards are processed through the Assurity Strategic Partner Rebate Program. The rebate agreement exists between Assurity and participating OEMs or vendors. Your agreement is strictly between your business and Assurity. Net rewards will be credited to your account after deduction of administrative and processing fees (up to 25%).
• 5.14. Acknowledge that these Terms & Conditions are subject to change at any time, and continued participation in the program constitutes acceptance of any modifications.

6.0 Non-Compliance

• 6.1. If a Shop is found to be in noncompliance with Assurity certification requirements, program standards, or eligibility criteria, the Shop will be notified in writing and provided ninety (90) days to correct all deficiencies. If the Shop remains non-compliant at the end of the 90-day period, the Shop will be de-certified, deemed ineligible for all program benefits, required to return all Assurity signage and marketing materials immediately, and will forfeit all rebate rewards calculated effective the date the Shop was first designated as non-compliant.
• 6.2. Assurity Certified Solutions reserves the right to update, modify, or introduce new certification requirements as necessary to reflect advancements in vehicle technology, OEM procedures, or industry standards. To maintain or renew certification status, the Shop must comply with any updated requirements within the compliance period provided by Assurity and/or at the time of renewal.
• 6.3. Failure to maintain compliance may result in termination of participation in the Assurity program, loss of certification recognition benefits, forfeiture of rebate rewards, and revocation of all rights to market, advertise, or promote Assurity certification status. This includes the removal of the Shop from all Assurity-managed Certified Shop Locator platforms and the immediate discontinuation of all logo, signage, and program name usage.

7.0 Upon Cancellation or Termination

• 7.1. Assurity maintains an automatic suspension and rewards harvest process for any rebate programs that require active Certification-Recognition for eligibility. Immediately upon cancellation, termination, or failure to renew certification within the ninety (90) day renewal grace period, the Shop’s participation in all rebate programs will be discontinued.
• 7.2. If the Shop is contacted regarding renewal and declines to renew, the Shop’s certification and program participation will be automatically cancelled. Upon cancellation—whether voluntary, involuntary, or due to failure to renew—the Shop will forfeit all accrued, pending, or future rebate rewards without exception.
• 7.3. Following cancellation or termination, the Shop must immediately discontinue all use of Assurity branding, logos, signage, marketing materials, and any representation of Assurity certification status.

8.0 Indemnification

You (Collision Repair Provider) shall indemnify, defend and hold harmless, Assurity Certified Solutions LLC, its affiliates, and each of their respective directors, officers, employees, and agents from and against any and all claims, demands, losses, liabilities, costs and expenses, including attorneys’ fees and inhouse counsel fees, to the extent arising from or alleged to arise from any act or omission of Collision Repair Provider or its employees, agents, or representatives, in operating its business or providing any services to its customers, including, but not limited to, claims (i) alleging negligence or negligent repair; (ii) arising from personal injury, death, or property damage; (iii) relating to any breach of this Agreement or violation of laws, including Privacy Laws (as defined below); (iv) relating to business or employee claims; or (v) alleging that any materials or services supplied hereunder infringe the intellectual property rights of any third party. In addition to the indemnity obligations set forth herein.

9.0 Data Collection & Privacy

Assurity Certified Solutions recognizes your inherent shop data ownership rights and will zealously protect the security of the data you have agreed to provide to us under the terms of the Certification-Recognition programs administered by Assurity Certified Solutions. We will never sell or share your data with any third party without your direct consent and authorization, and we work hard to ensure that your data is safe, secure, and accessible by only you. All personal information submitted remains totally confidential.

• 9.1. Throughout the Certification-Recognition process, your personal information remains private, privileged, and protected. Any personal information you submit, including usernames, passwords, contact names, addresses, phone numbers, email addresses, are treated as confidential material. No third party may capture, data-mine, or use this data in any way without your specific authorization. Your personal information is not shared with any unauthorized third party. Further, any personal information is available for your use only and not shared with outside entities including the wholesale parts dealership or vehicle manufacturer.
• 9.2. As part of our Certification-Recognition programs and any participation you may elect for rebates and other benefits, you may be required to report certain key performance indicators and estimate, repair order, and customer satisfaction data.
• 9.3. To the extent permitted by applicable law, you authorize Assurity Certified Solutions and/or our designated agent to use this data to compile aggregated regional, national, or other specific statistical information. This data is intended to improve, monitor, and track your performance metrics. It is presented only in aggregate and does not reveal your specific shop’s information or performance metrics to others without your permission.

10.0 Electronic Signature

By signing with the electronic signature below, you acknowledge reading, understanding, and agreeing to the terms above and agree to pay the fees as described in accordance with the payment terms on your official invoice. Further, program enrollment, utilization of the services, receiving rebates, and processing transactions imply further acknowledgement and agreement to the terms and conditions as outlined in this document.

11.0 Governing Law (Tennessee)

The validity, construction and enforcement of this Agreement shall be determined according to the laws of Tennessee applicable to contracts executed and performed entirely within Tennessee. Any claim for the enforcement of or arising from this Agreement shall be brought and maintained in the courts of Williamson County, Tennessee, and each Party submits to the personal jurisdiction of such courts with respect to any such claim.

12.0 Termination

• 12.1. Assurity Certified Solutions, LLC (“Assurity”) may suspend or terminate this Agreement, including Certification-Recognition status and all related program benefits, immediately upon notification if the shop:
  • fails to maintain compliance with certification requirements,
  • engages in conduct that violates the Assurity Code of Ethics,
  • submits false, misleading, or manipulated data,
  • fails to pay required fees within the stated timeframes, or
  • engages in any activity that, in Assurity’s reasonable judgment, may harm the integrity, reputation, or security of the Assurity Certified Network.
• 12.2. The shop may terminate participation by providing written notice at least ninety (90) days prior to the annual renewal date. Termination does not relieve the shop of any outstanding financial obligations.
• 12.3. Effect of Termination — Upon termination for any reason:
  • All certification rights, marketing rights, and use of Assurity or OEM logos must cease immediately,
  • All signage and materials must be returned within ten (10) business days,
  • All accrued but undistributed rebates requiring certification are forfeited,
  • All outstanding fees become immediately due and payable.
• 12.4. No Refunds — Except where expressly stated, all fees paid to Assurity are non-refundable, including fees paid for periods during which the shop is suspended or non-compliant.
• 12.5. Survival — All provisions relating to indemnification, limitation of liability, data rights, governing law, venue, and survival remain in effect after termination.

13.0 Notices

Notices must be sent to Assurity Certified Solutions, 6611 Bethesda Arno Road, Thompson’s Station, TN 37179 or legal@assuritycertified.com.

14.0 Limits of Liability

• 14.1. Assurity is an independent certification and verification provider. Assurity does not perform, supervise, manage, or direct any vehicle repairs. All repair work, workmanship, parts selection, diagnostic decisions, and repair outcomes are the sole responsibility of the participating collision repair facility (“Shop”).
• 14.2. Assurity’s certification of a Shop reflects only that the Shop has met Assurity’s capability, tooling, training, and procedural criteria at the time of evaluation. Certification does not constitute a warranty, guarantee, or assurance of any specific repair result, nor does it create any obligation for Assurity to oversee, validate, or confirm the quality or safety of any individual repair performed by the Shop.
• 14.3. Under no circumstances shall Assurity be liable for any acts, omissions, errors, workmanship issues, safety concerns, repair defects, property damage, personal injury, diminished value, or other losses arising out of or related to the Shop’s repair services, decisions, or performance. All such liability rests exclusively with the Shop as the repair professional.
• 14.4. Assurity shall not be responsible for any claims, disputes, or damages asserted by consumers, insurers, OEMs, or third parties relating to repairs performed by the Shop, including but not limited to claims involving improper repairs, use of non-OEM parts, deviation from OEM repair procedures, or failure to restore a vehicle to pre-loss condition.
• 14.5. In no event shall Assurity’s total cumulative liability under this Agreement exceed the total amount of fees actually paid by the Shop to Assurity during the twelve (12) months preceding the event giving rise to the claim. Assurity shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to lost profits, business interruption, loss of goodwill, or reputational harm.
• 14.6. The Shop agrees to indemnify, defend, and hold harmless Assurity from any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to the Shop’s repair work, business operations, representations to customers, or failure to follow OEM repair procedures.

15.0 Force Majeure

• 15.1. Assurity shall not be liable for any delay, failure, or inability to perform its obligations under this Agreement when such delay or failure is caused by circumstances beyond Assurity’s reasonable control, including but not limited to: acts of God; natural disasters; fire; flood; severe weather; war; terrorism; civil unrest; labor disputes; supply-chain disruptions; widespread utility or internet outages; cyberattacks; pandemics; governmental orders, restrictions, or regulatory changes; or any other event that materially impairs Assurity’s ability to operate or deliver program services.
• 15.2. During any period of Force Majeure, Assurity’s obligations shall be suspended for the duration of the event and resume once performance becomes reasonably possible. Any such suspension shall not constitute a breach of this Agreement.
• 15.3. If a Force Majeure event materially prevents Assurity from fulfilling its obligations for a continuous period of sixty (60) days or more, Assurity may modify, delay, or discontinue affected program services without penalty. Assurity shall provide notice to the shop as soon as reasonably practicable.
• 15.4. The shop acknowledges that certification, data services, rebate processing, inspections, and related program functions may be delayed or temporarily unavailable during a Force Majeure event, and agrees that Assurity shall not be responsible for any resulting losses, delays, or interruptions.
• 15.5. Nothing in this section shall require Assurity to incur additional costs, assume alternative obligations, or provide substitute performance during a Force Majeure event.

16.0 Severability

In the event any parts of this Agreement are found to be void, the remaining provisions of this Agreement will nevertheless be binding with the same effect as though the void parts were deleted.

17.0 Modification and Amendment

• 17.1. Assurity reserves the right to modify, amend, update, or revise these Terms & Conditions, program requirements, certification criteria, fees, or any related policies at any time, with or without prior notice.
• 17.2. Assurity Certified Solutions reserves the right to update, modify, or introduce new certification requirements as necessary to reflect advancements in vehicle technology, OEM procedures, or industry standards. To maintain or renew certification status, the Shop must comply with any updated requirements within the compliance period provided by Assurity and/or at the time of renewal.
• 17.3. Any such modifications will become effective upon posting to Assurity’s designated platform, portal, or communication channel. It is the Shop’s responsibility to review the Terms & Conditions periodically to remain informed of any changes.
• 17.4. The Shop’s continued participation in the Assurity program, continued use of Assurity systems or tools, or continued representation as an Assurity-certified facility constitutes the Shop’s full acceptance of all modifications and amendments.
• 17.5. If the Shop does not agree to any updated terms, the Shop must discontinue participation in the Assurity program and notify Assurity in writing of its intent to terminate its involvement.

18.0 Survivability

• 18.1. The parties agree that certain rights and obligations under these Terms & Conditions are intended to survive termination of the Shop’s participation in the Assurity program. Accordingly, any provisions that by their nature should survive termination—including but not limited to confidentiality, intellectual property rights, indemnification, limitations of liability, payment obligations, dispute resolution, and governing law—shall remain in full force and effect.
• 18.2. Termination of this Agreement, whether initiated by Assurity or the Shop, does not relieve the Shop of any obligations or liabilities that accrued prior to the effective date of termination.
• 18.3. This survivability provision shall be interpreted and enforced in accordance with the laws of the State of Tennessee, without regard to conflict-of-law principles.